Refund policy

At Haute Dreamz, we are committed to providing you with high-quality sleepwear that you will love. However, if you are not fully satisfied with your purchase, we are happy to help you with returns and refunds under the following terms:

1. Eligibility for Returns

  • We accept returns on unused, unwashed, and unworn items within 30 days from the date of purchase.

  • The item must be returned with its original tags and packaging.

  • Items on sale or marked as final sale are not eligible for returns or refunds.

2. Return Process

  • To initiate a return, please contact our customer service team at accounting@hauteaffaires.com within 30 days of receiving your order.

  • Provide your order number, the item(s) you wish to return, and the reason for the return.

  • Our team will provide you with return instructions and a return shipping label (if applicable).

  • Customers are responsible for the return shipping costs unless the item received is defective or damaged.

3. Refund Process

  • Once we receive the returned item(s), we will inspect them to ensure they meet the return criteria.

  • If approved, a refund will be processed to the original payment method within 7-10 business days.

  • If the returned item does not meet the return criteria (e.g., worn or washed), we reserve the right to refuse the return or refund.

4. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of receiving your order by emailing accounting@hauteaffaires.com.

  • We will gladly exchange the item or issue a full refund, including return shipping fees.

5. Exchanges

  • At this time, we do not offer direct exchanges. If you would like a different size or color, please return the original item for a refund and place a new order for the desired item.

6. Refund Method

  • Refunds will be issued to the original payment method used during the purchase.

  • Please note that your bank or payment provider may take additional time to process and post the refund to your account.

7. Contact Information

For any questions or assistance, please reach out to our customer support team at accounting@hauteaffaires.com.

HAUTE AFFAIRES NYC INC
411 Hackensack Avenue, 403
Hackensack, New Jersey 07601
United States

By shopping with Haute Dreamz, you agree to the terms of this return and refund policy. We want to ensure your satisfaction and provide you with the best shopping experience possible.