Shipping policy

At Haute Dreamz, we are committed to providing you with fast and reliable shipping services. This Shipping Policy outlines the details regarding how we handle and ship your orders.

1. Order Processing Time

  • All orders are processed within 1-2 business days from the time of order confirmation, excluding weekends and holidays.

  • Please note that during busy times, such as holidays or sales events, processing times may take longer.

  • Once your order has been processed, you will receive a confirmation email with tracking information, if available.

2. Shipping Methods and Delivery Times

We offer several shipping methods to ensure your order arrives safely and on time. Delivery times are estimates and may vary depending on your location and the shipping carrier.

  • Standard Shipping: Typically delivers within 5-7 business days.

  • Expedited Shipping: Typically delivers within 2-3 business days.

  • Overnight Shipping: Delivers the next business day for orders placed before 12:00 PM (local time).

Please note that delivery times are estimates and not guaranteed. Delivery may take longer during peak seasons or due to circumstances beyond our control (e.g., weather, customs delays, etc.).

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your shipping method, location, and the weight of your order.

  • Free shipping may be available for certain promotions or order thresholds. Please check the site for any current offers.

4. Shipping Restrictions

  • We currently ship within the United States and internationally. For international orders, you are responsible for any customs duties or taxes that may apply to your country.

  • We do not ship to P.O. Boxes, APO, or FPO addresses at this time.

5. Order Tracking

  • Once your order has been shipped, you will receive an email with tracking information to monitor the status of your delivery.

  • If you have questions or need assistance with tracking, please feel free to contact our customer support team at accounting@hauteaffaires.com.

6. Shipping Address

  • Please ensure that the shipping address provided during checkout is correct. We are not responsible for delays or undelivered packages due to incorrect address information.

  • If you need to update your shipping address, please contact our customer service team immediately. We can only make changes to the address before the order has been processed and shipped.

7. Lost or Damaged Shipments

  • While we strive to provide safe and secure shipping, Haute Dreamz is not responsible for any lost, stolen, or damaged items after they have been delivered to the shipping address provided.

  • If your order is lost or damaged during shipping, please contact the shipping carrier directly to file a claim.

8. International Orders

  • For international orders, Haute Dreamz is not responsible for any customs or import duties, taxes, or fees that may be incurred upon arrival in your country.

  • Delivery times for international shipments may vary depending on your location and the customs process.

9. Delayed Shipments

  • If your order does not arrive within the expected delivery window, please check the tracking information for updates. If there are any issues or delays, please contact us at accounting@hauteaffaires.com, and we will assist in resolving the issue.

10. Contact Information

If you have any questions about shipping, need assistance with an order, or have specific shipping requirements, please contact us at:

Haute Dreamz
HAUTE AFFAIRES NYC INC
411 Hackensack Avenue, 403
Hackensack, New Jersey 07601
United States
Email: accounting@hauteaffaires.com

By purchasing from Haute Dreamz, you acknowledge that you have read, understood, and agreed to the terms outlined in this Shipping Policy.